Frequently Asked Questions

We do not use parabens, synthetic fragrance, colorants, and the like. To maintain quality, the formula is kept to the necessary minimum, and all ingredients are listed on the product page. We add "tocopherol" (vitamin E) to prevent oxidation; it is a safe, naturally derived ingredient and is not a preservative.

It suits people who are concerned about dryness or who want moisturizing that blends easily into the skin. Because it is gentle, it is also chosen for sensitive skin and for moisturizing babies. If you are concerned, please do a patch test before use.

Yes. Because it is an additive-free formula, it can be used widely from pregnancy through the postpartum period. If you are concerned, we recommend doing a patch test first.

It can be used on a baby's delicate skin. When using it for the first time, please try a small amount on an inconspicuous area first.

Yes. You can use it all over your face, as well as on your hands, elbows, knees, heels, and the rest of your body. For areas where dryness is a concern, layering it on is also recommended.

Yes. It can also be used by those concerned about dryness around intimate areas or mucous membranes, and it can be used on the nipples too. When using it for the first time, we recommend doing a patch test on an inconspicuous area first.

Kitaguni Horse Oil uses our own refining method, aiming for a finish where the smell is hard to notice, so it is easy to use even if you have the impression that "horse oil smells."

We recommend using it when your skin is moist, such as after a bath. Gently work it in as if sealing in moisture, and your skin will stay hydrated more easily.

The key is to choose an additive-free formula in a size that suits your use. Kitaguni Horse Oil comes in a 60g size for generous use and a 20g size that is handy to carry. We also offer subscriptions for continued use at a better price.

A small amount spreads a long way, so it feels less sticky. Warm about two grains of rice's worth in your palm before working it in, and it sinks smoothly into your skin. Using too much is the main cause of stickiness, so start with a little and adjust.

If you are new to it and want to try the scent and feel first, we recommend the 20g. We also offer the Happy Collection (7g × 3), which lets you try Pure, Mint, and Lavender in small amounts. Shipping within Japan is free when you buy two or more 20g jars, or reach ¥3,000 or more combined with other products. If you plan to keep using it, we recommend the 60g, which has a lower price per gram (eligible for the 20% subscription discount).

If you mainly use it for face and hand care, one person can expect it to last about 2 months. If you use it on your whole body or share it with family, it will run out sooner. You can choose delivery every 2 months or every 3 months to match your pace.

The black particles are sea cucumber powder, made by processing Japanese sea cucumber (Apostichopus japonicus), and are not a problem for use on skin. If they bother you, please work the product thoroughly in your palm before applying.

Because sea cucumber is blended in, this product has a lower melting point than ordinary horse oil (melting point 28°C). It may soften in warm weather or from the warmth of your hands, but this does not affect quality.

It uses Japanese sea cucumber caught on the Sea of Japan side of Hokkaido, regarded as a premium ingredient, and is blended with proteoglycan and 45% collagen. We offer it as a higher-grade standalone product.

It is caffeine-free, so it can be enjoyed with peace of mind before bed, by children, and by those who are pregnant.

It uses Hokkaido-grown Jerusalem artichoke (kikuimo), which is rich in inulin, a water-soluble dietary fiber, even among vegetables. No flavorings or additives are used.

Yes. Inulin is said to help moderate the rise in blood sugar, so it is also recommended for people concerned about blood sugar or working on gut health.

As a complement to meals, we suggest 2 to 4 bags per day. Pour one cup of hot water over one bag and let it steep for 2 to 3 minutes, or simmer it in a kettle or similar for 1 to 2 minutes. It is also delicious chilled, if you prefer.

After opening, close the zipper firmly and enjoy it as soon as possible.

Shipping within Japan varies by region (from ¥450 for Hokkaido to ¥1,160 for Okinawa). Shipping is free on orders of ¥3,000 or more within Japan.

We ship as early as the next business day.

You can check it in the email we send after your order is completed.

You can pay by credit card, Google Pay, Apple Pay, or Shop Pay.

As a rule, we cannot accept cancellations for customer-convenience reasons once an order has been completed. If there is a defect with the product, please contact us by email or through the contact form within 7 days of receiving it.

You can choose a delivery interval of every 2 months or every 3 months. You can change the frequency, skip, pause, or cancel at any time from "Manage subscription" on your account page. For details, please see the "About subscriptions" page.

Yes, you can cancel at any time. Please do so from your account page at least 8 days before the scheduled delivery date.

Yes. A Kitaguni Horse Oil subscription lets you choose from three types, Pure, Mint, and Lavender, and you can change the scent starting with your next delivery.

No. Not only the first order: from the second order on, you will always receive it at the 20% off price.